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Q?
What modular workstation brands do you carry?
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A.
The only modular office workstation brand we carry is Herman Miller Action Office.
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Q?
Do you loan out moving equipment?
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A.
As a company policy, we do not loan out any furniture pads, dollies etc. Cardboard is available upon request.
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Q?
My business is moving office spaces and I need the current space to be cleared, does Gerstel do decommissioning jobs on short notice?
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A.
While we try our best to accommodate short time tables and tight schedules we are a small family owned business with logistical capabilities that reflect that. The more advanced notice we have to plan a decommission the better.
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Q?
Do you sell new furniture as well as used?
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A.
Our primary focus is used office furniture but we do have the ability to get new product direct from the companies themselves. If you stop into one of our stores we would be happy to show you a variety of options from all the top brands.
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Q?
Do you sell office workstations as well as furniture?
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A.
Yes we offer a wide variety of options for office workstations, both in as is good condition (meaning no scratches, stains or gashes etc) or completely refurbished (meaning anything you would touch or see on the panel is all new product).
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Q?
Is pricing open to negotiation?
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A.
Gerstel has always maintained the policy that we are never offended at an offer if you aren't offended if we don't accept it.
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Q?
How do I determine the right chair for me?
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A.
Trying out a chair is like trying on a new pair of shoes in that everyone's back is different in much the same way that everyone's feet are different. With that being said the best way to determine that is to try a few examples out for yourself. Having a feature set in mind is helpful for example, knowing your personal preferences for things like adjustable arms, fabric versus mesh etc. Also consider how many hours a day you'll be spending in this chair, what setting will this chair be in? Once you have some of these desired features in mind then you should have a good starting point to finding the perfect desk chair for you!
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Q?
What are your store hours?
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A.
Both the Gaithersburg and Fairfax locations are open from 9:00am-5:30pm Mon-Fri and Saturdays 10:00am-5:00pm
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Q?
I have large quantities of office furniture that I want to sell, how do I do that?
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A.
We do buy used office furniture in large quantities, to inquire call the Gaithersburg office number at (301)-840-5395.
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Q?
Do you offer delivery?
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A.
We do offer delivery as a service but we do charge for it, the price of delivery is subject to a few factors, where is it going, will it be during normal business hours, are their stairs involved etc. We do offer loading help from the store loading dock area free of charge.
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Q?
Do you have a return policy of any kind?
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A.
We offer a one year structural guarantee on all items we sell (as is sales not applicable) this guarantee covers structural damage such as a gas cylinder in a chair breaking, knobs breaking etc. We will either fix, replace, or give equivalent value store credit.
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Q?
I’m having trouble finding your Gaithersburg location, where in the shopping center are you located?
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A.
We are located in the rear of the Gaithersburg square shopping center directly behind and below the CVS on the backside. If you are having trouble finding us please call the store at (301)-840-5395 for help.
